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In Session: The Missing Piece in Career Coaching – Mental Health Awareness

Let’s talk about something that too often gets left at the threshold of a coaching session: mental health. As a licensed Mental Health First Aid instructor and long-time career coach, I’ve seen firsthand the emotional layers that clients carry into our spaces—layers that too many coaches overlook, rush past, or simply don’t feel equipped to address. But here’s the truth: career coaching without mental health awareness is like trying to build a house with no foundation.

Career transitions are emotional. Period. Whether a client is dealing with rejection, burnout, imposter syndrome, or the loss of identity that can come with a layoff, those emotions show up long before the résumé gets opened. And when we skip the mental check-in—when we jump straight to goal setting—we risk coaching someone who’s emotionally underwater, expecting them to swim to shore with no life jacket.

Now let’s be clear: career coaches aren’t therapists, nor should we pretend to be. But that doesn’t mean we ignore mental health. In fact, it’s our responsibility to create emotionally supportive spaces and recognize when a client’s well-being is impacting their career progress. It means creating a safe environment for clients to say, “I’m not okay,” and knowing how to respond with empathy, presence, and support. It means recognizing when a client needs us to pause the job hunt and instead normalize what they’re feeling. That moment alone can be a breakthrough.

Mental health isn’t a sidebar—it’s central to whether a client can take risks, recover from setbacks, and move forward with confidence. Ignoring it means coaching from the surface. But when we integrate mental health awareness into our coaching, we empower our clients to address the real roadblocks—not just the résumé gaps, but the self-doubt, the overwhelm, the fear.

In every coaching session, there’s a choice point: are we building strategy on shaky ground, or are we grounding our strategy in self-awareness? Checking in on mental and emotional readiness is not just compassionate—it’s strategic. When clients feel heard emotionally, they’re more likely to engage, take action, and stick with the process. That’s the kind of transformation we’re really here for.

This isn’t just about being a better coach—it’s about being a more complete one. It’s about recognizing that the most effective coaching is human-centered, emotionally intelligent, and flexible enough to pause when a client needs support beyond our scope. And yes, sometimes the best coaching move you can make is a referral—not as a retreat, but as a powerful partnership in your client’s healing and growth.

I challenge you to ask yourself before each session: Is my client mentally ready to receive support—or do they need space to be seen first? That one question can shift everything.

Let’s keep this conversation going. Our clients don’t just need coaches—they need they need real support from people who show up with both heart and skill.

 

Here’s to mindful moves,

Felicia A. Shanklin, M.Ed., CPRW

Licensed Mental Health First Aid Instructor (Adult)
Balanced Harmony Master Series Director

Relationship Building – AKA “Networking”

The word “networking” often has a negative connotation to some – it feels daunting and challenging. Networking conjures images of “working” a room at a networking event, shaking hands with scores of people, laughing and smiling ingeniously, and groveling for a job. 

However, relationship building sounds much more palatable. We naturally build relationships with family members, neighbors, friends, colleagues, and clients. We often don’t even think about the relationships we build that come naturally – they just happen. Soon, a new relationship blossoms into a friendship or work partnership. These relationships often lead to new opportunities and “leads” for networking, enabling job seekers to reach and attain their career goals. 

For example, I built a good working relationship with my bookkeeper. Because we spoke frequently over several months to set up my business, our working relationship evolved into a friendship, and we often had lunch together, discussed our families, and helped each other build our businesses. Because she worked with many different clients, she was able to refer a lawyer, an accountant, and a computer technician. The lawyer was able to manage my LLC incorporation and personal family trust, and recommended a legal professional for business contracting. There was no stress in building this relationship – it happened naturally. 

I recently traveled on a 16-hour flight. Engaging in conversation with my seatmate, I learned that he worked for LinkedIn, traveling the world. He told me about his job and how he obtained the position by networking. He began as a contractor for the company, designing interiors for some of their offices. He was approached by one of the company’s permanent employees who asked him if he would be interested in working for the company as a full-time/permanent employee. He now travels to all of the company’s offices globally. We shared pictures, and he provided advice; he also has a wealth of referrals if I desire to redesign any of my interior spaces.  

I often hear from my military clients that they struggle with networking, as they are unfamiliar with people outside the military. As a career coach, I ask them who they have connected with and built relationships with during their career. Sometimes we use their holiday card list, list of people they know whom they send birthday wishes to, and other lists. We used to have Rolodexes – today, these lists are often found on social media.

Some of my shy clients do not like to network at any cost. They would rather post hundreds of résumés to job boards and maintain detailed spreadsheets than speak to a human in person or virtually. This is a cold-calling job search.

Whenever I take a taxi while traveling, I ask the driver where he recommends I visit and eat. I find that the best food is outside the tourist areas. I build a quick connection, gain the information needed, and get the taxi driver’s number, so I can set up times for him to drive me to the places he suggested. I get superior service this way. 

 

Coaching Tips to Build Connections and Relationships

As a career coach, I ask my clients, “What is the worst thing that can happen if you attend a networking event?” 

 

Methods to Build Connections and/or Leverage Relationships

  • Instead of attending a networking event to work the room, ask the client if she/he can volunteer to staff the registration table. This allows the client to learn the names of all attendees, meet them in person, and create an environment where the client can speak directly with attendees during the event. Because the client was  at the check-in table, they appeared to be in a place of “authority and knowledge of the organization.” I recommend this method for all types of events, including alumni events, conferences, job fairs, association events, and even virtual events (by volunteering to help set up the event).
  • Challenge your clients to commit to meeting X (1, 3, 5) people at an event. It may be difficult for some, but if they can make a commitment and report back to the coach on progress, it creates a sense of accountability. They can share their scan codes for LinkedIn or even share a business card. 
  • If a client is particularly dismayed by the thought of attending a networking event, challenge them to take along a friend or colleague – someone to “hold their hand” as they try to meet new people. 
  • Challenge your client to reach out to X (1, 3, 5) people via LinkedIn or social media within xx weeks. Again, agreeing to a commitment creates accountability. 
  • Challenge clients to contact everyone on a holiday card list, members of a faith-based organization, or any external organization with which the client may be involved, such as a volunteer organization like Habitat for Humanity, the local pet shelter, or the local soup kitchen or food bank. 
  • If a client is retiring from the military, federal government, or other long-term position, they do not have the difficulty and specific concerns of conducting a confidential job search. In this case, I work with them and coach them to develop a letter to send to everyone they know, including colleagues, friends, neighbors, and family, that explains their retirement and describes their delight with the opportunity to retire after 20 years of employment. The letter describes the individual’s areas of expertise and summarizes their career history in a few short lines, and concludes with a line that says, “Since I have been employed for many years, I am excited to learn about career management and new professional job opportunities. If you are aware of any leads in my area of expertise or if you have job-seeking advice, I would be most pleased to speak with you…”

 

Most of our clients have many more connections than they believe they do. We need to coach them to identify these contacts, leverage the relationships established over the years, and encourage them to make new connections and build new relationships to support their job search.

 

Building relationships and connections is a critical component of career management, as most positions are secured by “who you know” or “knowing someone who knows someone” who will refer a client to a recruiter or hiring manager.

From Begging for Jobs to Building a Proactive Salesforce

The traditional process of networking for a job is often described as a soul-crushing endeavor – filled with uncertainty, rejection, and anxiety. For many job seekers, networking feels like begging: a disempowering process of pleading, in a humiliating manner, for help, asking for favors, and hoping someone takes pity on them. But what if networking didn’t have to be that way?

What if, instead of fear and pain, job seekers approached networking with a sense of purpose, clarity, and confidence – transforming the entire experience into one of empowerment, achievement, and measurable results?

The secret lies in a simple but transformative mindset shift: networking isn’t about asking for a job – it’s about building a powerful, effective, and ‘free’ salesforce. And the product the salesforce is promoting is the job candidate, and the results they can contribute in return for a paycheck. 

Below are nine tips for job seekers, and how they, by your coaching techniques, can reframe networking from a painful obligation into an empowering process – by understanding, owning, and communicating their unique value proposition.

 

  1. The Traditional Problem: Networking as “Begging”

The common narrative around job searching is reactive. People lose a job, graduate, or decide to transition – and then scramble to reach out to contacts, nervously asking, “Do you know of any openings?” It feels awkward, intrusive, and one-sided. Why?

Because it is one-sided – when it’s all about the job candidate’s needs and not what they offer. This puts them in a disempowered position. They’re asking for something, offering nothing in return, and hoping for help based on goodwill or charity.  

That’s not networking – that’s pleading.  But networking doesn’t have to be charity-based. It can be value-driven.

 

  1. Reframe: It’s Not Begging—It’s Building a Salesforce

Sales professionals know something that most job seekers don’t: you don’t need to close every deal yourself. You cultivate a salesforce of people who know and believe in the product and its contributional value, who will advocate for them. Job seekers can do the same thing when conducting a rapid employment campaign.

The idea is to turn one’s network – not just friends and former colleagues, but also classmates, mentors, online connections, and even acquaintances – into one’s sales team.

They’re not selling a product – they’re selling the job candidate and their value to potential employers. Their skills. Their experience. Their potential. Their ability to generate exceptional results.  But for them to do that effectively, career coaches need to equip them with the right message(s).

 

  1. Coaches helping Job Seekers Develop Their Value Proposition

A value proposition is a concise, compelling summary (a sentence or two – not a story) of the value a job candidate can deliver. In the hiring process, it answers one essential question:

“What specific results can I generate for a company that the company would eagerly compensate me for?”

To build an effective value proposition, coaches must inspire job candidates to reflect on the following:

  • What problems do I solve?
  • What significant contributions can I make?
  • How do I help teams/organizations win?
  • What proof do I have of past success or of my potential?
  • What makes me stand out from others in my field?

Example:

“I help fast-growing SaaS startups reduce churn and increase customer lifetime value by building scalable, data-driven customer success strategies. In my last role, I improved retention by 22% in under a year.” (2 sentences). 

This is not begging. This is powerful. It tells the ‘contacts’ exactly what the job seeker does, who they do it for, and how it makes a tangible impact.

Now imagine dozens of people in one’s network of contacts being able to describe a job candidate like that. That’s a job candidate’s salesforce in action.

 

  1. Equip and Activate One’s Network of Contacts

Once a job seeker’s value proposition is defined, the next step is to communicate it clearly and consistently across all their interactions:

  • Conversations: When someone asks what they’re looking for, they don’t say “I’m open to anything” or, “I just need a job.” Instead, they would say:

“I’m looking to help companies increase operational efficiency through data automation and workflow optimization. That’s where I’ve consistently delivered results.”

  • Emails: Don’t send a vague, desperate note saying, “Let me know if you hear of anything.” Instead, write:

“I specialize in project turnarounds for underperforming marketing teams. If you know of companies facing growth challenges or new product launches, I’d love to contribute.”

  • LinkedIn: Optimize a job candidate’s profile headline and summary with their value proposition. Use posts to share insights, case studies, or thoughts that reinforce their unique expertise.

When a job candidate’s network of contacts understands what they offer and can articulate it clearly, they can refer them to the right people, open doors of opportunity, and become ambassadors for their rapid employment campaign – and career.

 

  1. Shift One’s Mindset: Networking as Contribution, Not Request

One of the most important mindset shifts is this: The job candidate is not taking—they’re offering.

A job candidate is offering their time, skills, and track record of results. They’re offering the opportunity to contribute to an organization, aligned with the organization’s mandates for growth and/or short term goals. 

Every conversation a job candidate has, is a chance to give clarity, not just ask for assistance. Most people actually want to help others succeed, especially when they know what success (or the goal) looks like. This transforms the tone of one’s networking conversations. Instead of saying:

“I’m looking for anything in marketing…”

The job candidate says:

“I’m looking to help companies develop content strategies that drive inbound leads. I’ve had success doing that for fintech and B2B SaaS companies, especially during product launches.”

The job seeker is now not a problem – they’re a solution; an asset.

 

  1. Make It Easy to Talk About Oneself – Simplicity Is an Artform

If job seekers want their network of contacts to work for them, they must make it easy.

  • Create a one-pager: ‘This-is-what-I-can-do-for-you’ sheet summarizing one’s value, accomplishments, and ideal roles. Then reduce it down to a one or two-sentence value proposition. 
  • Share the sample value proposition:

“Uncle Will, if you’re introducing me to someone, you could say: ‘I know someone who specializes in leading cross-functional teams through digital transformation projects. She’s delivered six-figure savings for Fortune 500 clients.’”

  • Use evidence and metrics: People remember bottom line messages more than anything.  “I can ‘verifiably’ increase efficiency more than 100% by implementing techno-driven JIT inventory methodologies.”

The more memorable a job candidate’s message is, the more likely their network of contacts will keep them top-of-mind when opportunities arise.  

 

  1. Be Consistent, Not Desperate

One key to turning networking into a sales engine is self-confidence; not desperation. Just like in sales, most people won’t buy (or refer) on the first contact. Job seekers must stay top-of-mind by:

  • Posting value-driven content on LinkedIn.
  • Sending periodic updates to one’s network of contacts.
  • Thanking people for introductions and updating them on outcomes.
  • Offering value in return – a lunch or dinner, a reciprocal courtesy or small token of appreciation, etc. 

Job seekers are not pestering – they’re nurturing.  They’re an asset.

 

  1. Transform the Emotional Experience of Networking

When networking feels like groveling, it becomes emotionally draining. But when it’s reframed as a strategic process of deploying one’s sales team and showcasing their strengths, it becomes energizing.  Job candidates: 

  • Feel in control.
  • Know what they’re offering.
  • Enter into conversations with brevity and clarity.
  • Leave your salesforce with something memorable.

This transformation is powerful. Job seekers are no longer at the mercy of job boards and gatekeepers. They’re leading a campaign – strategically, confidently, and collaboratively.

 

  1. Measure and Repeat

Like any sales team, one’s network needs guidance and feedback. Job seekers must track what’s working:

  • Are people referring the job candidate to the right roles?
  • Are they getting interviews from conversations?
  • Are they hearing or receiving consistent feedback?

If not, revisit the value proposition. Is it too vague? Too generic? Too focused on duties instead of results?  The goal is to refine one’s message until their network of contacts become a magnet for the kinds of opportunities they want. 

 

Summary: Takeaways for Job Candidates:

  • Stop begging. Start selling. Communicate your value, not your needs.
  • Define a clear value proposition. Focus on results and contributions you can deliver.
  • Turn your network into your sales team. Equip them with the right messages.
  • Stay consistent and confident. Don’t disappear after one conversation.
  • Make your message easy to remember. Use evidence, metrics, and proof points.
  • Rethink your job search as a rapid employment campaign. Be strategic, proactive, and proud of what you can deliver, generate and produce that would be valuable to your future employer. Then share this with your contacts. 

Federal Hiring Overhaul

Federal Government Overhauls Executive Hiring: What It Means for the Future of Public Sector Leadership

ST. PETERSBURG, Fla. (June 17, 2025) — The Professional Association of Résumé Writers & Career Coaches (PARWCC) today announced the release of a critical new guide, “Federal Employment Changes: OPM Overhauls the SES Hiring Process,” providing career services professionals with a frontline briefing on historic reforms reshaping federal executive hiring.

In a memorandum issued May 29, 2025, the U.S. Office of Personnel Management (OPM) unveiled sweeping changes to the Senior Executive Service (SES) recruitment process — eliminating 10-page narrative applications in favor of résumé-only submissions, introducing structured interviews, and imposing new agency deadlines to accelerate hiring.

These updates mark one of the most dramatic overhauls of federal hiring in decades, prioritizing merit, efficiency, and readiness over outdated processes. Career coaches, résumé writers, and federal employment advisors must adapt quickly to guide candidates through a significantly altered selection landscape.

Key Changes to SES Hiring:

  • Résumé-Only Applications: Traditional narrative submissions are replaced with concise, 2-page résumés.
  • Structured Interviews: Executive Core Qualification (ECQ) essays are phased out, shifting candidate assessment to competency-based interviews.
  • Accelerated Timelines: Agencies must now submit SES candidates to OPM’s Qualifications Review Board within 80 days, expediting the selection process.

Implications for Career Professionals:

These reforms demand immediate changes in how career services professionals prepare clients. The focus on clear, achievement-driven résumés and structured interview readiness underscores the urgency of updated coaching strategies.

“The federal government is moving fast to modernize and streamline executive hiring,” added Margaret Phares, Executive Director of PARWCC. “Career services professionals need to understand not just what is changing, but how to equip their clients to compete and succeed under the new model.”

New Guide Available for Immediate Access

To support career professionals during this transition, PARWCC has released a free, detailed guide breaking down the new regulations and offering actionable insights for navigating the updated SES hiring framework.

  • [Download the Free Guide]
    PARWCC members can access it immediately; non-members can download it by providing their email address.

As the federal hiring landscape evolves, PARWCC remains committed to delivering real-time insights, certification programs, and training to empower career service professionals to thrive in a rapidly evolving labor economy.

 

About PARWCC:
Since 1990, the Professional Association of Résumé Writers & Career Coaches (PARWCC) has empowered career services professionals through certification, education, and community support. With thousands of members worldwide, PARWCC remains the trusted authority for resume writing and career coaching excellence.

Media Contact:
Margaret Phares
Executive Director, PARWCC
[email protected]

Federal Employment Changes: OPM Overhauls the SES Hiring Process

In a memorandum issued May 29, 2025, the U.S. Office of Personnel Management (OPM) announced significant changes to the Senior Executive Service (SES) hiring process. These reforms redefine the Executive Core Qualifications (ECQs) and streamline how candidates apply and are assessed, shifting the focus to merit-based criteria. 

Here’s a breakdown of the key changes:

Updated Executive Core Qualifications (ECQs)

OPM has replaced the previous five ECQs (which had incorporated “diversity, equity and inclusion” factors) with a new set aligned to current administration priorities. Leading People remains, and Results Driven is now “Achieving Results.” New qualifications emphasize “Driving Efficiency” and “Merit and Competence,” while older ECQs like Leading Change, Business Acumen, and Building Coalitions have been eliminated. There is also a new focus on “Commitment to the Rule of Law and the Principles of the American Founding,” per the memo’s ECQ definitions.

Résumé-Only Applications (No More 10-Page Narratives)

Effective immediately, agencies “shall immediately discontinue the use of 10-page narrative essays in the hiring process” for SES candidates; instead, SES applicants will submit a resume-only initial application, with résumés capped at 2 pages. This adjustment brings SES hiring more in line with private-sector practices and is intended to attract a broader pool of top executive talent by reducing the burden of lengthy written essays.

Structured Interviews Replace ECQ Essays

Beginning in FY 2026, OPM will transition from lengthy narrative essays to a structured interview assessment method (based on the new ECQs) for all Qualifications Review Board (QRB) submissions. In other words, the traditional 10-page ECQ narrative will be replaced with structured interviews to evaluate candidates’ executive qualifications. This change aims to make SES candidate evaluation more consistent and competency-based.

Emphasis on Merit Assessments and Faster Hiring

Agencies are now required to incorporate validated executive assessments at one or more stages of the SES hiring process to objectively measure candidates’ leadership capabilities and readiness. OPM is also speeding up the hiring timeline by imposing an 80-day deadline for agencies to submit SES candidates to OPM’s QRB for approval. These steps are designed to ensure a merit-focused process and reduce delays in hiring senior executives.

If you are a career services professional who supports SES candidates, take careful note of these changes. SES applicants will need to focus on concise, accomplishment-oriented résumés and be prepared for structured interviews and assessments rather than lengthy written narratives. For full details, see OPM’s official memo “Hiring and Talent Development for the Senior Executive Service” (May 29, 2025), which outlines all the new requirements and guidelines for federal agencies. 

Each of these reforms reflects a move toward merit-based hiring for top federal leadership roles, significantly altering how candidates must prepare for the SES selection process.

Source Links for Additional Research

U.S. Office of Personnel Management, “Hiring and Talent Development for the Senior Executive Service,” policy memo (May 29, 2025).

FedScoop – “OPM outlines merit hiring plan, new SES process ahead of hiring freeze end” (May 20, 2025).

News from PARWCC!

 

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Today’s job market is weird, no doubt about that. But you can still equip your clients with effective tools by using the strategies in the blog below. Read about how to hone your labor market literacy to set realistic expectations and reframe client frustrations.

 

Professional development is easier with colleagues! Sign up for our LIVE cohorts and get the resources you need. Our next live program is Certified Digital Career Strategist starting July 9th – get updated best practices from industry leader Robin Reshwan and level up your online strategies.

 

Members only! Our new Knowledge Base located in the new learning platform has all sorts of interesting white papers to enhance your skills. The most recent addition addresses the changes OPM has made to the SES hiring system on May 29th, 2025. Get a breakdown of the changes and then find other white papers written by our thought leaders.

 

Check out our “Things We Found Interesting” section below for articles on how Gen Z can break into entry roles disrupted by AI, how 2025 is becoming the year of the pink slip, and tips to alter your paradigm to help the job search.

 

Webinars and Sessions

 

June

July

 

From Stats to Strategy

 


Navigating today’s “weird” job market, providing context and data-driven strategies, is no longer optional—it’s a learnable skill that transforms your practice. Learn how to hone your labor market literacy to set realistic expectations and reframe client frustrations. You can decode market trends using a simple three-question framework: “What’s changing? Who does it impact? What strategy should my clients deploy?” Equip your clients with targeted search strategies and preserving their confidence amidst a dynamic hiring landscape.
Read More

Your clients deserve the best! Today’s job seekers face more competition and more confusion than ever before. Join our LIVE series starting July 9th to be trained by industry leader and recruiter Robin Reshwan in up-to-the-minute best practices and effective online strategies for LinkedIn.
Learn More

Need an Accountability Buddy?

 

11:00 AM ET
Thurs., June 19

 

Make meaningful progress on your projects! Join your colleagues for a focused co-working session – bring your to do list, beverage of choice, and hang out while getting your stuff done. Your peers will be ‘present’ online in case you have questions, but this session is designed to help you focus and stay accountable.

 

Register Here

Extra! Extra! Read All About It!

 


The U.S. Office of Personnel Management announced significant changes to the Senior Executive Service hiring process – get the break down of key changes in this informative white paper written by PARWCC experts. 
Read More

Things We Found Interesting

 


Layoffs Are Surging as 2025 Becomes the Year of the Pink Slip
Read More

How Gen Z Can Enter the Job Market as AI Disrupts Entry Level Roles
Read More

Looking for Work? Your Mindset Could Be Hampering Your Search
Read More

Find Your Resource

 


PARWCC Bookstore has so many options for your professional development. Get access to Self Study Programs, Resume Examples from the Elite Circle Writing Contest, and more! You can also find our Master Series and Certifications in here.
Check It Out

            

 

Professional Association of Resume Writers and Career Coaches
204 37th Ave N,  #112, St. Petersburg, FL 33704

Phone: (727) 350-2218
Email:
[email protected]
Website: https://parwcc.com

If you would like to unsubscribe: @@unsubscribe_url@@

 

 

News from PARWCC!

 

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If you haven’t seen it yet, take a look at this month’s Spotlight Magazine. This monthly publication (exclusively available for members – renew your membership) features articles written by industry experts to give you up-to-the-minute tactics and strategies to write, coach, and grow your business.

 

Every business has friction whether from external sources or internal pain points. Check out the blog below for how to find those operational issues and how to optimize your processes. This will empower your work, boost morale, and drive organizational success.

 

Program Director Angie Callen is ready to grow your business! The next LIVE cohort starts June 10th to create a solid foundation, guide operational best practices, and uncover your true potential. Seats are limited so sign up now!

 

What you do in the first 30 days after a layoff matters – read the article below in our “Things We Found Interesting” section for tactics to help your clients. Also learn how companies can transform their workforce with coaching and how AI could wipe out some white-collar jobs.

 

Webinars and Sessions

 

June

 

Box 16a

 


Help your clients become invaluable leaders by teaching them the crucial skill of friction reduction within organizations. Identify and minimize both external pain points for customers and, more importantly, internal inefficiencies that hinder productivity and create stress. Encourage clients to actively seek out “dumbest things” employees do or interview team members to uncover hidden procedural workarounds. By mastering the ability to simplify processes and remove operational hurdles, your clients can empower their teams, boost morale, and ultimately drive significant organizational success.
Read More

Starting June 10, the Summer 2025 Live Cohort is right around the corner! Save your seat now for this intensive course to build your business with sound growth tactics, consistent income, and operational best practices from proven industry leaders who will give you the guidance you need.
Save My Seat!

Coach Your Business Forward

 

1:00 PM ET
Thurs., June 12

 

In this 45-minute discussion concerning all things career coaching,
bring your questions for CPCC Program Director Diane Hudson. Let’s
brainstorm anything and everything YOU want to know about coaching.
Diane is regularly asked about how to market a career coaching practice,
how to manage difficult coaching clients, how to coach specific groups,
and much more. Arrive prepared with a question!

 

Register Here

Things We Found Interesting

 


AI Could Wipe Out Some White-Collar Jobs and Drive Unemployment Up to 20%
Read More

Transform Your Workforce with Employee Coaching at Scale
Read More

What You Should Do in the First 30 Days After a Layoff
Read More

Member News and Updates

 

Welcome New Members!

 

David L. Lowd Jr

Terry Pentecost

Emely V. Sosa

Mark Preissler

John Morris

Lainey Tumlinson

Kimberly Fife

Mabel Filimaua

Meghan Fisher

Leah O’Neal

Rakhat Reilly

Shari Miller-Zamarian

Rachel Hudson

Miranda Etheridge

Tammy Haines

Sarah Whalen

Ruth Fix

Christine D. Traw

Steve McGarrett

Devin M. Swartley

Jacqueline Morris, Saint Xavier University

Josefina Julia, Career Pick

Meg Martin

Eric A. Vento

Ryan Simmons

Marcia Rose Fuoss

Oluwakemi Robbin

Aly Brookland

Karl Broome

 

If you don’t see your name, go to our forums and say hi!

 

Master Series: Get In-Depth Information
with Fast-Paced Learning

 


These comprehensive 2-session classes lead by industry experts explore various topics including Mental Health, Emotional Intelligence, Federal to Civilian Transitions, Executive Resume Writing, and Generative AI. The next LIVE class starts June 18th – past classes are available in our store for self-paced online study.
Check It Out!

            

 

Professional Association of Resume Writers and Career Coaches
204 37th Ave N,  #112, St. Petersburg, FL 33704

Phone: (727) 350-2218
Email:
[email protected]
Website: https://parwcc.com

If you would like to unsubscribe: @@unsubscribe_url@@

 

 

Box 16a

Friction is just about everywhere you look. But if you’re the person in charge, it’s your job to minimize it as much as possible. Every transaction, customer engagement, product delivery, etc., is going to have some level of friction. That’s true for anyone who doesn’t operate 100% by themselves. While you can never completely remove friction, reducing it pays dividends.

There are two types of friction in business: internal and external. External friction is when a company like Google has an issue that’s inconveniencing a million of their hundreds of millions of customers. That’s a big enough percentage of their user base to be worth their time to remove as much friction as possible, but an issue that affects ten people probably wouldn’t be worthwhile for them to resolve.

On the other hand, internal friction happens within your organization. Usually, it’s the result of issues with your core processes at work. I recently saw this while working with an organization that was rapidly expanding. They had one location that worked like a top — great communication, everyone knew their role, and there was a general understanding of where the bumpy areas were, and how those issues were to be dealt with.

My client took this to mean that they had great, easily transferable processes. Not so. What they had was a stable, well-informed team that knew how to problem-solve together. Trying to expand this institutional knowledge to the new team, my client quickly found that their processes were not as infallible as they’d believed.

When presented with the same problem, the first team would go left, while the second team decided that right seemed to be the way to go. When they had the first team help document the procedures they’d established, the second team found that several of these solutions and ways of doing things were organic workarounds rather than logical answers. This illuminated areas of friction and the ability to correct processes and procedures that would no longer require the workarounds. If they hadn’t tried to scale, who knows if they’d have found those improvements?

Perhaps ironically, friction is often the result of experienced professionals trying to make things run more smoothly. For example, a salesperson tries to enter an order but finds they can’t fill out all 19 boxes on the sales screen. As a result, they can’t complete the order. This problem comes from someone in accounting who, wanting to be as efficient as possible, realized that order forms would go more easily for them if everything was placed in its corresponding box. 

That sounds great in theory, but in practice, this salesperson doesn’t know what to put in box 16a, and that’s creating a lot of friction in completing their orders. To remove that friction, the salesperson would need a way to opt out of filling in that box or better options so they don’t have to force the customer into something that doesn’t fit. But accounting might not appreciate that. Your role is to work that out for everyone. That might be you doing it, or it might be appointing someone capable of seeing all aspects and being empowered to resolve them.

For your own business, figure out where you’re getting in your own way selling products because of friction. These are places where there’s anxiety or stress on a team, and I’d highly encourage investing some time looking for these areas throughout your organization. The trendy term for these is pain points, and finding these areas of heavy lifting is crucial to reducing friction.

Sometimes, discovering points of friction takes some sleuthing. Other times it’s easy and you can walk into a department and ask them what the dumbest thing they do all day is. Sometimes you’ll get good answers, and sometimes you’ll get bad answers. Either way, keep asking. By operating in good faith and listening, you’ll be able to learn a lot about the role of friction in your organization.

When I started managing a new regional branch, I found that the most productive use of my time for the first week was to interview managers and sub-managers to find these pain points. There were some issues I couldn’t fix, of course, but there were many more that I could. This turned out to be a great way to make a good first impression with the new team as well as reducing friction with minimal costs, which benefited the organization, the team, and our customers.

Ultimately, the higher in the ranks that I rose, the more my goal became simplified to two essential points. The first part of that goal was setting a direction for the organization. The second part was getting out of the way. Clear yourself and as many hurdles as possible from your team’s path, and you’re removing friction. This way, your people will be able to accomplish the big picture things you want them to get done instead of being caught up shouting expletives at a screen because they aren’t able to fill out box 16a.

Practice Makes Perfect

Interviewing is hard work. I tell my clients, “You can prepare for 1,000 questions – and you will get asked question 1,001 – the one for which you did not prepare.”

Most of the hiring managers I have interviewed and spoken to about applicant interviews – they all tell me: “The applicants are not prepared, and it is obvious.” 

One hiring manager was interviewing an early-career applicant. She could see he was nervous, and she decided to “break the ice” by asking him to tell her about himself. He asked, “What do you want to know?”  She told me that because of his response, the interview was basically over. She assessed his response as unprepared, unwilling to engage, and uninterested in the process.

The hiring managers tell me that applicants do not do their homework:

  • They are unaware of the company’s mission and vision
  • They are unaware of the company’s competitors
  • They are unaware of the company’s key leaders
  • They sometimes do not even know for sure which company they are interviewing for
  • They do not have a professional background during a Zoom or an asynchronous interview
  • They do not present coherent responses – instead, they ramble and respond with 10+ minute stories that make no sense and have no tangible result
  • They do not listen to the questions, and instead of answering a direct question, they answer using their rote memorized responses

Interview Coaching

As career coaches, we can help our clients navigate the interview process and progress through it effectively. Through interview coaching, I engage my clients in rigorous interview preparation and practice phases. 

First, I ask them to prepare and write 12 accomplishment stories in the CPR (Context, Process, Results) format. These CPR stories position the client to respond to behavior-based questions. Most behavior-based questions are open-ended questions and begin with “describe a time, explain, or tell me about…”

These 12 stories will serve well for potentially dozens of questions. 

For example, if the client prepares a story that says something like:

Context: As the estimator, engineer, and project manager for a small company specializing in the design and installation of customized commercial windows, aluminum doors, sliding glass doors, storefronts, and curtain wall systems, I collaborated with the owners and their representatives to develop the optimal system for their projects. I noticed that larger general contracting firms tended to obtain the contracts even if it was not their specialty. I decided to diversify our core business as a means of sustaining our operations and competing with larger contractors. I recommended to leadership that if we bid on smaller projects with smaller profit margins and diversified into other construction areas that were not our core business, we could increase revenue by bidding on lower-value, smaller projects. Management staff were only bidding on large projects as they believed it would bring higher profits, and they pushed back against my innovative concept. 

Process: Taking action, I developed a plan that included bidding on smaller projects, utilizing a highly visible construction project as a pilot. I drafted a proposal to renovate and modernize a school for a contractor. I saw this as a long-term partnership and solution. We had a strong possibility of securing return business if we provided them with a competitive proposal and completed the project on budget and within their schedule. Leadership reluctantly approved my request, and I developed a proposal worth a total cost of $50,000 to furnish and install the windows. I led the project, selected the team, and trained them, and we completed the project on schedule, achieving the predicted small profit margin. The quality of the work we provided, along with the professionalism of the team, had the intended positive effect. 

Results: As a result of my strategic plan, innovation, changing leadership’s mindset, and taking a risk on smaller projects, my company was awarded a “no-bid” contract with a contractor for a 10-year period. What began as a $ 50,000 project netted over $20 million in business across our core areas and the new, diversified construction areas, which I had predicted would be the future. Additionally, I was designated as the primary representative from my company. I provided them with proposals for all projects and was also selected to assist in developing solutions to address their construction challenges. 

This story can then be used for many potential questions covering varied skill sets and competencies:

Skill Set or Competency Behavior-Based Question Potential Response Based on the CPR Stories
Conflict Management:  Describe a conflict you addressed and how you resolved it. Created a plan and influenced management to allow my plan to unfold by using a pilot program
Key Career Accomplishment:  Describe a significant career accomplishment. Describe the story and highlight the multi-million-dollar revenue production for the company. 
Team Leadership:  Describe your leadership/team leadership. Selected a team for this vital project, trained the team, and motivated the project team to meet all milestones. Nominated them for monetary awards and professionally expanded the team to take on additional projects. 
Project Management:  Describe a time you managed a project, the team, and the outcome.  Describe the entire story and focus on PM principles and methodologies. Describe the proposal development and pilot project. 
Resource Management:  Give an example of managing resources and the outcome.  Tell the story and describe the management of money, expand on the budgeting aspect, and describe the talent management and training of the team. 

He can use this one story to answer questions about conflict management, project management, resource management, key accomplishments, team leadership, and more. If he uses the story and is asked another question where he knows he wants to use this story again, the client says, “As I described in my previous response, I also worked with _____________. Let me tell you more.” He spins the storyline to address the new question, focusing on a specific competency or skill set.

Each of the 12 stories a client develops will work within a grid, allowing the applicant to practice telling the stories and identifying which competencies and skill sets will work best based on the question posed by the interviewer. This process prevents the client from having to develop responses to 1,000 questions.

After my client has developed their stories and we refine them together, I engage the client in live/Zoom interview practice sessions, so they can become comfortable answering the questions and thinking about the questions posed.

I record the sessions, I time their responses (four to six-minute responses are plenty in most cases), and take copious notes. If a client lapses into responding to questions with answers like, “I am a hard worker and will make you successful,” I remind them to listen carefully to each question and respond with specific facts and stories of their accomplishments. 

If a client veers off and jumbles a response, I coach them to review their CPR story and use the framework/grid to refocus their responses. 

I always ask them, “What value does your response bring to the potential employer?” 

This interviewing coaching process provides great confidence for my clients. I engage them in several interview coaching sessions to refine their experience and comfort with the interview process.

US Job Market Shows Signs of Cooling, But Resilience Remains in Key Sectors

The U.S. labor market showed mixed signals in March, as job openings fell to their lowest level since 2024 while hiring remained steady, and layoffs stayed relatively unchanged. Data released by the Bureau of Labor Statistics points to a job market that’s no longer overheating but not in free fall either.

Total job openings dropped to 7.2 million, down from 7.4 million in February and nearly 1 million fewer than a year ago. This decline suggests companies are reining in recruitment efforts amid growing concerns over inflation, interest rates, and global instability. Yet despite the dip, the market remains far more dynamic than during pre-pandemic years, with hiring still strong in some sectors.

“This is what a gradual soft landing looks like,” said labor economist Diane Reynolds. “The job market isn’t crashing, but it’s certainly cooling off from the rapid growth of the past two years.”

Hiring Holds Steady—But Not Everywhere

Employers added 5.4 million new hires in March, matching February’s pace. The healthcare sector once again led the way, adding more than 51,000 jobs. Transportation and warehousing also saw strong gains (+29,000), likely boosted by pre-summer supply chain preparation.

Other industries experiencing hiring momentum include:

  • Financial Services and Social Assistance, both of which continue to respond to growing demand for support and advisory roles.
  • Education Services, particularly in early childhood and special education, saw modest increases.

However, this strength was not universal. Job losses hit several sectors hard, including:

  • Technology, which shed an estimated 29,000 jobs, continues a trend of restructuring as companies shift priorities and consolidate roles.
  • Manufacturing, particularly in automotive and electronics, where ongoing tariff tensions have created uncertainty.
  • The Federal Government saw a reduction of 9,000 roles due to departmental streamlining.

Corporate Layoffs: A New Normal?

While the layoff rate held steady at 1.6 million, the headlines tell a different story. A number of high-profile employers announced major job cuts in Q1 and Q2, including:

  • UPS eliminated 20,000 roles amid automation initiatives.
  • Chevron cut up to 9,000 jobs in energy and support services.
    Meta, Microsoft, Workday, and others in tech continued workforce reductions tied to AI integrations and operational shifts.
    Estée Lauder, Kohl’s, and Wayfair trimmed staff as the retail sector realigns around post-COVID consumer behaviors.

Universities and media companies were also affected. Johns Hopkins University cut over 2,000 staff, while CNN, Grubhub, and the Washington Post implemented smaller but notable workforce reductions.

“We’re seeing a trend where companies are getting leaner not because they’re failing, but because they’re preparing,” noted HR strategist Carla Grant. “They’re streamlining for agility and cost-efficiency.”

Engagement Falls to a 10-Year Low

Even as the labor market avoids a dramatic downturn, employee engagement has quietly slipped into crisis territory. Gallup’s latest research shows only 31% of U.S. workers are actively engaged in their jobs – the lowest figure since 2014.

Among the key drivers:

  • Unclear expectations: Just 44% of employees report knowing what’s expected of them at work.
  • Lack of purpose: Only 30% feel connected to their organization’s mission.
  • Wellbeing concerns: A mere 21% believe their employer genuinely cares about them.

Perhaps most concerning, managers, the people expected to drive culture and performance, saw the sharpest drop in engagement, falling to just 27%.

Hybrid Work Offers a Glimmer of Hope

One bright spot: flexibility. About 74% of U.S. companies now offer some form of hybrid work, which research shows can increase autonomy, reduce burnout, and help retention.

“It’s not just about location – it’s about control,” said workforce researcher Maya Jenkins. “Employees feel more engaged when they have a say in how and where they work.”

A Delicate Balancing Act Ahead

As 2025 progresses, the U.S. labor market seems to be tiptoeing the line between resilience and retreat. While certain industries continue to grow and unemployment remains relatively low, companies are hiring more cautiously, trimming headcounts where needed, and rethinking workforce structures in response to new technology and economic headwinds.

For job seekers, this means focusing on industries with sustained demand, like healthcare, logistics, and financial services, while keeping a close eye on employer stability and culture.

As the job market shifts, one thing is clear: adaptability and clarity, both from workers and employers, will be key to staying ahead.

The Most Nervous Person in the Room

“The words ‘job interview’. . .are a red flag.  Danger ahead.  Our instinctual brain causes us to react before we have analyzed the threat. Overthinking whips us into a state of constant anxiety and stress in the days leading up to . . . a job interview. . .” – upliftrecruitment.au, March 2025 

In this article I hope to give you ways to help defuse some of that anxiety in your clients. A proven approach is to complete the phrase in the title above, but with an unexpected, and stress-relieving answer. Here it is: the most nervous person in the room is the interviewer.

Explain your words by tracing how every position is created. It all starts when an employee sees the need for a collection of knowledge, skills, abilities, and passions. These are often approximated by a job title. Let’s explore this with an example:

As the vice president of sales from my company, I’m convinced we need a new district sales manager. I’ve done my homework. But I can’t advertise the position or begin to interview candidates. That’s because it’s not my money to make this hire. It’s the company’s money.

So I must go down the hall to my boss. Only she can approve the funding. And in the back of my mind I remember she has hiring and firing power over me. Here’s how the conversation plays out:

“Boss, I’ve been thinking this out and I would so appreciate your enthusiastic support to allow me to hire a new district sales manager.”

I know the next words I will hear: “We can’t afford that!”

If I’m going to leave this meeting with my credibility intact I can only give her one answer. And it’s the answer that underlies every hiring decision made.

“Boss, I’m so confident about this I’m going to give you my personal pledge: the next district sales manager I hire will make our company a lot more money than it takes for me to find her, hire her, and retain her!”

I now have instant approval. And I have just signed up to be the primary interviewer. 

But I’m worried. I see district sales managers in other companies who are not very good at what they do. And I think someone just like me chose that person as the best in a field of eligibles. If he could make that mistake so could I. 

My boss and I know the cost of replacing an individual is roughly equal to three times the annual salary. Since that number is roughly $90K in the United States, any mistake I make will cost more than a quarter of a million dollars. No wonder I’m the most nervous person in the world!

But what a great opportunity for our clients if we expand their view. It is so natural for them to concentrate on themselves. But suppose we told them each interview is a great opportunity to help the very person who may get them hired.

This requires us to rise well above the toxic folklore to be seen everywhere, particularly in social media channels. You’ve seen those lists of the top 25 (or is it 75?) interview questions. The suggestion is salvation lies in knowing all those questions. All job seekers must do is memorize each question, associate it with the “correct” answer, and respond fluently and flawlessly, no matter in what sequence they appear or which words the interviewer uses! 

It never occurs to thousands what it would have to take for those lists to be true. Even then, the approach is impossible. The authors suggest they coordinated with thousands of hiring officials in every career field and industry you can imagine and got all of them to agree not only on the questions but on the answers as well. 

But there is a much more powerful and successful approach, limited to a single question our clients must remember! Our clients must get the hiring official to tell them what keeps them up at night when it comes to their specialty. 

After all, all our clients are hired as problem solvers. By asking the question, they give themselves and the hiring official opportunities to explore issues most important to both of them.

I also remind my clients of something I am vain enough to call Orlando’s First Law of Employment when they deal with a company:

Everything you see

Everything you hear

Is condoned or encouraged by the leadership

Without exception!

If my client gets a general answer, it shows the interviewer doesn’t know what the biggest question is. And he’s already employed! If my client took this job, he would get no guidance and be set up to fail.

Fortunately, most interviewers can describe the problem. That puts both interviewers and applicants on very comfortable ground.

Here is where our clients prove their value. They tell the interviewer which problem they solved, how they did it, what the results were, and if there’s any particular context. Thanks to you, they will be very comfortable because you spent considerable time getting just that information, in just that order, as you put together their résumé and LinkedIn profile.

There is only one correction we need to make. Most job seekers, when they tell these stories, do so chronologically. That makes sense. That’s the way we live our lives. But when interviewers hear extended streams of background information first, they lose interest fast. So we remind our clients to always put the bottom line at the top.

Let me give you an example drawn from a recent résumé. Here’s how that story appeared:

  Finding Potential Others Missed    

Payoffs: Retained top performer who reacted very emotionally to hiring event he thought worked against him. Made time to listen – really listen – to his concerns. Soon recognized the stress of the moment was more than offset by his years of service. Kept $4M contract on course.

Now let’s listen in to the interview: 

Interviewer: “Can you tell me about a time you had to deal with a demanding employee?”

My client: “I’ll give you the details in a moment. But here’s the bottom line: I retained a valuable team member when others urged me to fire him. 

When I had to reorganize my division, one of my team members became irate. Because he had always been so capable, I made time to really listen to his concerns. 

I soon realized he’d misinterpreted what I said. By keeping him on my team, everybody won. We continued to benefit from all we had invested in him. He felt his ideas counted. We both saw the need to think things through before we acted.

More often than we would like, some interviewers ask questions which are unclear. In that case, I suggest my clients answer those questions just as most US presidents conduct press conferences. They answer the question the interviewer should have asked, not the question they did ask.

The clients’ brand we both worked so hard to sharpen carries the day. I remind clients to fold in those brand elements in the interview. Those are things my client promises to demonstrate to the target company from day one. Here they are for the client I just described:

  • Guide entry into new markets fast
  • Transform change from threat to opportunity
  • Think and act strategically
  • Find potential others miss
  • Maintain a healthy work setting

Please notice this provides the answer to the most critical question clients will ever encounter: “Why should we hire you?”

Many applicants focus on what they did in the past. That focuses on things done for other companies months and years ago. It’s backward looking. 

But the intent of the question was focused on the company’s future. The question could have been posed this way: “What will you do to help our company prosper?” That’s very much forward looking.

This approach gives our clients confidence in three ways. First, it reminds them how capable they are. 

Second, we should remind clients when companies ask them to interview, they think our clients are qualified. Why would firms ever interview someone they would never consider hiring? 

Finally, we should point out our clients interview several times every day on the job! The boss says: “Jim, we have a problem.” Jim asks what the problem entails. There is a brief discussion. Then Jim works to resolve the difficulty. That is an interview! And it is directly related to job performance! Interviewing is something our clients already know they are good at. 

Now I hope you have the tools you and your clients need so they see themselves, truly, as the most confident person in the room!

The Resume as Interview Prep

A résumé is more than a job application tool—it’s a foundation for interview success. Many clients don’t realize how the résumé writing process helps them clarify their story, highlight accomplishments, and build confidence. As their résumé writer, you can show them how it prepares them for the next step.

 

  1. The Story Gets Clarified | Writing a résumé forces clients to reflect on their career journey, uncovering patterns of growth, skills, and achievements. Seeing this transformation in a polished narrative helps them articulate their strengths with clarity, often for the first time.
  2. Key Accomplishments Get Identified | The C-A-R story model (or its many variations) used to build effective bullet statements on paper is the same model that works verbally in the interview. This is especially effective for articulating the value of soft skills.
  3. Skills Get Aligned | Working with you, the client learns to speak about the most relevant experiences that match the employer’s needs. 
  4. Confidence Gets Boosted | A strong representation of their skills and qualifications helps your client feel more prepared for the rigor and uncertainty of responding to questions.
  5. The Discussion Gets a Roadmap | The résumé acts as a built-in roadmap since interviewers often draw from its content. It provides talking points to the interviewer. Clients who know their résumés inside and out will be ready to expand on these key points.
  6. Gaps and Weaknesses Get Addressed | The résumé writing process helps identify potential red flags, such as employment gaps, career transitions, or lack of specific qualifications. By discussing these with you, clients can prepare clear explanations rather than being caught off guard.
  7. Personal Branding Gets Strengthened | Crafting a résumé involves defining a client’s unique value proposition—the combination of skills, experience, and personality that sets them apart. This same branding message can then be reinforced in interviews, cover letters, and networking conversations, creating a consistent and compelling professional identity.

 

PARWCC members include some of the most skilled interview coaches in the industry. Clients who struggle with performance can benefit greatly from expert coaching. These professionals specialize in interview success, and résumé writers should consider partnering with at least one reputable coach to provide clients with a full spectrum of career support. But don’t underestimate your link in the service chain.

 

A well-crafted résumé isn’t just a document—it’s a foundation for career success. As a résumé writer, you’re not just writing words on a page; you’re shaping careers and preparing clients for the next step in their career journey. Your process matters, even if it’s more informal than working with a dedicated coach.

 

When clients walk into interviews prepared and ready to shine, your influence is clear. By guiding clients beyond the page toward a bigger picture, you solidify your role as a trusted career partner.

 

“A strong résumé doesn’t just open doors—it gives clients the confidence to walk through them.”